Hosted Desktop: How Do I Log In?

Hosted Desktop: How Do I Log In?

Table of Contents

• Key Points
• Detailed Process

Key Points

Step 1. 

Click on the Hosted Desktop icon.

Step 2. 

Enter your user name and password.

Detailed Process

Login From the Office

Your PCs desktop has been configured with a new icon – Hosted Desktop. If this icon is not on your desktop, please contact the Innessco Helpdesk. 

When you click on this icon, you will be presented with the following login screen.

After you have entered these details, click the OK button and you will be connected to the Innessco Hosted Desktop system.

Login From the Home or Outside the Office

To access the system from outside the office on a Windows PC:

• Navigate to the webpage you are given (typically remote.yourcompany.com.au).

• Select Home Shortcuts – Hosted Desktop.

This will download a configuration file to the Downloads folder on your PC. Running this configuration file will connect you to the system. Note: you can save the configuration file to the desktop of your PC. You don’t need to download it each time.

If you are a Mac user, see "Hosted Desktop: How to Login on a Mac" for detailed instructions.

Two Factor Authentication

Your firm may have selected to secure your Hosted Desktop with two factor authentication.

When two factor authentication is implemented, a user is only granted access to the system after they have successfully presented two pieces of evidence (or factors): knowledge (something the user and only the user knows) and possession (something the user and only the user has, like the physical office network address or a mobile phone).

Before you can access the system from outside the office, you need to call the Innessco Helpdesk on (02) 7200 4444. The helpdesk will work with you to setup the two factor authentication app on your phone so that you can access the Hosted Desktop system when you are out of the office. The process takes around 15 minutes.

Frequently Asked Questions About Two Factor Authentication

Why am I using 2FA?

You are using 2FA to make it significantly more difficult for unauthorised users to gain access to your firms’ computer system.

Your firm has requested that Innessco implement this level of security on your system.

When will I be asked to use 2FA?

You will be asked for the second factor every time you are working from outside your firm’s office.

Why does the system automatically disconnect after 15 minutes of inactivity?

To reduce the risk of unauthorised users accessing your system, the system has been configured to automatically disconnect the user after 15 minutes of inactivity. This happens both inside and outside the office.

Why does the system automatically disconnect after 8 hours of continuous use?

The system is configured to automatically disconnect you after 8 hours of continuous use. Innessco is not able to change this setting and a feature request has been lodged with the vendor (Duo). If disconnected, you can log back in and continue from the point as which you were disconnected.

What do I do if I lose my mobile phone?

Please contact the Innessco Helpdesk immediately on helpdesk@innessco.com or (02) 7200 4444. Innessco will terminate your second factor so that whoever has possession of your mobile phone will not be able to use it to access your Hosted Desktop. You will not be able to access your Hosted Desktop from outside the office until you get a replacement mobile phone.

What happens if I get a new mobile phone?

In this instance, the app on your phone stops working. The system should be configured with your mobile phone number and when you log in you will receive an automated call from our helpdesk. Answer the call and follow the instructions to login. The instructions will ask you to press any key on your phone’s keypad to allow access. After pressing a key your phone, the login will automatically continue.